FREQUENTLY ASKED QUESTIONS
On-Site Professional Staff
Our maintenance staff will respond to your maintenance issues quickly and professionally. The Penwell offers 24-hour emergency maintenance as well so that your comfort is not affected.
Are there any pet deposits, fees, or monthly pet rent?
We require a $400 nonrefundable pet fee, and a $400 refundable pet deposit for one pet, for two pets it is $600 nonrefundable pet fee, and a $600 refundable deposit. Pet Rent is $15 for one pet, $20 for two pets.
How many pets may I have?
We allow up to 2 pets per home.
What types of pets do you allow? Do you permit exotic animals?
No aggressive breeds or hybrid breeds are allowed. Restricted Breeds: Akita; Airedale Terrier; American Bulldog; American Pit Bull/Bull Terrier; American Staffordshire Terrier; Bouvier des Flandres; Briard; Bull Mastiff; Chow; Doberman; German Shepherd; Giant and Standard Schnauzer; and Rottweiler. Exotic pets are not permitted.
How do I report maintenance requests that needs to be completed in my home?
You may submit a request via the Residents tab of our website or you may call the leasing office. Our answering service is available 24/7 for emergency requests.
When is my rent payment due? What day do late fees charge to my account?
Rent is due on the (1st) first of every month. Rent is considered late on the 2nd. However, late fees will be accessed at the start of business on the 4th.
Can I pay my rent after hours?
You may use our online rent payment system via our website to pay your rent after hours. Once you have signed up for automatic ACH from a checking account, there is no fee!
Is there insurance coverage in the event of a fire, theft, or natural cause? Does my lease provide coverage for my belongings?
We require that our residents carry renters insurance and we will happily provide coverage for you. Have your own preferred renter’s insurance company? Just let us know--the insurance provider is up to you, however, we require that The Penwell be listed as an ‘interested party’ on the policy and that the policy be at least $100,000 liability coverage. This will protect the community in the event of damage in your apartment that is deemed to be the fault of the resident.
Do you have cable services?
Yes, each home is pre-wired for cable services. The provider information can be obtained in the leasing office.
What methods can I use to pay my rent?
You may pay your rent by check, certified funds, or money orders. We also offer online rent payments via our website. Once you have signed up for automatic ACH from a checking account, there is no fee!
What lease terms do you offer? Is there a premium for a short-term lease?
We typically offer 3- to 12-month lease terms. There are small premiums for short-term leases. Availability varies by month; contact the leasing office for more information.
What kind of events do you have at The Penwell?
We take pride in being able to offer wonderful and exciting events for our residents. Management frequently posts resident activities on our social media pages and provides a monthly calendar of events. Please opt-in for notifications to ensure you don’t miss a great event!
Will you accept package deliveries for me?
Yes, we will accept your packages in the leasing office as a courtesy to you. If your package requires a signature, we will need WRITTEN permission prior to the delivery.
Where in the community is WiFi available?
WiFi is available in the clubhouse and pool area.
I am planning on having a long-term guest. Is this a violation of the lease?
A guest may stay for up to seven consecutive days. If you anticipate a guest staying longer, please notify management so we can document it in your resident file. This is for the safety of you and the other residents of the community.
If I get a job transfer, will I be allowed to break my lease?
Contact the Property Manager for specific details on your situation. However, we utilize the Texas Apartment Association Lease Contract which does not provide a provision for a job transfer. The only exception is for military service.
Is my security deposit 100% refundable?
Security deposits are refundable upon the completion of your lease, move out and an inspection of your apartment.